Perbandingan Metode FSAW Dengan SAW Untuk Penilaian Kepuasan Customer Terhadap Produk Flooring Studi Kasus: PT. Adanusa Udhaya Utama

Abstract

Adanusa Udhaya Utama always maintains the quality of the products sold, so that customers feel satisfied when using the products purchased. Customer satisfaction is a reflection that PT. Adanusa Udhaya Utama is a company that excels in the quality of flooring products. The problem that occurs is that the assessments made so far are not always accurate and not recorded with clear criteria, only relying on the number of products sold to conclude customer satisfaction. With a decision support system that compares the FSAW method with SAW, PT. Adanusa Udhaya Utama can easily assess customer satisfaction with flooring products.